Returns and complaints
Returns and complaints in delta.poznan.pl and shopdelta.eu shop.
Dear Customer, if you are on this website it means that most probably something went wrong with fulfilment of the order and you are not satisfied with your purchase.
However, there is no reason to become nervous! Our company respects your rights. We provided below information which allows to quickly and easily file a complaint or make a return of a product as part of withdrawal from the agreement.
Of course, you do not have to use our forms. You can use different ones or work out a relevant letter on your own. It is entirely up to you!
First, choose which of the described situations corresponds to your situation and download a relevant form.
I. Purchased products:
a. were delivered to me damaged;
b. which were delivered to me are different than what I ordered;
c. were delivered to me and they do not comply with the agreement.
In such case you can submit a complaint and use a form which is available on our website. The products should be properly protected during transport and delivered to our address: DELTA-OPTI, ul. Graniczna 10, 60-713 Poznań, Poland
II. I changed my mind and I would like to return all or part of the products.
The declaration on withdrawal from the agreement shall be sent within 14 days from the date of picking-up the consignment A form of withdrawal from the agreement is available on our website.
From the moment of submitting the declaration on withdrawal from the agreement you have 14 days to send products from which purchase you withdrawn.
The products should be properly protected during transport and delivered to our address: DELTA-OPTI, ul. Graniczna 10, 60-713 Poznań, Poland